Refund Policy

Subscription Model

KinkCoach Tools are provided as monthly digital subscriptions.

When you subscribe:

• You receive immediate access to your selected product
• Your subscription renews automatically each month unless cancelled
• You may cancel at any time

Free Trials

If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and your first payment will be taken on day 8.

Trial cancellations: If you cancel during your free trial, your access ends immediately and no payment is taken. No refund is needed because you haven't been charged.

Cancellation

You may cancel your subscription at any time:

• Via the Stripe customer portal (link in your welcome email)
• By contacting support@kinkcoach.me

When you cancel:

• Access continues until the end of the current billing period
• No further payments will be taken
• Your subscription will not renew

Refunds

General Policy

Because KinkCoach Tools are digital products with immediate access, refunds are not automatically provided for:

• Partial billing periods
• Change of mind after purchase
• Lack of usage during an active subscription
• Incompatibility with unsupported devices, browsers, or environments

Exceptional Circumstances

Refunds may be considered at our discretion in limited cases, including:

• Duplicate charges (e.g. accidental double payment)
• Severe technical issues where the Service is entirely unusable and we are unable to resolve the issue within a reasonable timeframe
• First-time subscribers who experience a genuine issue shortly after purchase and contact us promptly for support

To request assistance, please contact support@kinkcoach.me with:

• The email address used at purchase
• Your license key (if available)
• A brief description of the issue

Chargebacks and Payment Disputes

If a chargeback or payment dispute is initiated through a bank or card provider without first contacting us:

• Access to the Service may be suspended while the dispute is reviewed
• We may provide relevant transaction and usage information to the payment processor